Privacy Policy

1. Information We Collect

We collect the following categories of information:

Personal Information

• Name, email address, phone number, and mailing address provided during registration.
• Identity verification documents submitted during payment onboarding.
• Tenant application data including employment information, references, and rental history.

Payment Data

• Bank account information (routing and account numbers) for ACH transactions.
• Credit and debit card information for card-based payments.
• Transaction history including payment amounts, dates, and statuses.

Usage Analytics

• Device information, browser type, IP address, and operating system.
• Pages visited, features used, and time spent on the platform.
• Log data including access times, error logs, and referring URLs.

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Provision

• Creating and managing user accounts for landlords and tenants.
• Facilitating property management, lease tracking, and maintenance requests.
• Generating reports and analytics for property management purposes.

Payment Processing

• Processing rent payments and other transactions through Kadima Payments.
• Verifying identity and preventing fraud in payment transactions.
• Generating payment receipts and financial statements.

Communications

• Sending payment reminders, receipts, and transaction confirmations.
• Notifying users of platform updates, maintenance, and policy changes.
• Facilitating communication between landlords and tenants through the platform.

3. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• With Kadima Payments: We share payment-related data with Kadima Payments, our payment processing partner, to facilitate ACH and card transactions, identity verification, and fraud prevention.
• Between Managers and Tenants: Certain information is shared between landlords and their tenants as necessary for property management, including contact details, payment statuses, and application data.
• Legal Requirements: We may disclose your information if required by law, subpoena, court order, or governmental regulation.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Service. Financial transaction records are retained for a minimum of seven (7) years in compliance with tax and financial regulations. After account termination, we may retain certain data as required by law or for legitimate business purposes such as resolving disputes and enforcing our agreements. You may request deletion of your data subject to legal retention requirements.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption: All data is encrypted in transit using TLS/SSL and at rest using industry-standard encryption algorithms.
• PCI Compliance: Payment card data is handled in compliance with PCI DSS standards through our partnership with Kadima Payments. DoorStax does not store raw credit card numbers on its servers.
• Access Controls: We implement role-based access controls and regularly audit access to sensitive data.
• Monitoring: We continuously monitor our systems for security threats and vulnerabilities.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete personal information.
• Deletion: You may request that we delete your personal information, subject to legal retention requirements and active contractual obligations.
• Portability: You may request your data in a structured, machine-readable format.
• Objection: You may object to certain processing activities, including direct marketing.

To exercise any of these rights, please contact us at privacy@doorstax.com. We will respond to your request within 30 days.

7. Cookies & Tracking

DoorStax uses cookies and similar tracking technologies to enhance your experience on our platform. We use the following types of cookies:

• Essential Cookies: Required for the platform to function, including authentication and session management.
• Analytics Cookies: Help us understand how users interact with the platform to improve our services.
• Preference Cookies: Remember your settings and preferences for a personalized experience.

You can manage cookie preferences through your browser settings. Disabling essential cookies may impact the functionality of the Service.

8. Children's Privacy

DoorStax is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe a child under 18 has provided us with personal information, please contact us at privacy@doorstax.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on the platform and updating the "Last updated" date. We may also send email notifications for significant changes. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

10. Contact

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: privacy@doorstax.com